The personal experience of Marie and Kris from Canada

Travelling to Greece during a global pandemic seemed daunting enough but adding an IVF cycle to that trip was enough to stress the calmest person.

I was lucky to have Ermina assigned to my file. She was caring, companionate and knowledgeable. She was always available to guide me through the process, with a gentle voice and an assuring word. With her support, I was truly surprised how stress-free an international IVF cycle could be.

When we arrived we were welcomed as family. My partner had a very difficult time dealing with the stress especially, due to the quarantine. The medical team at Newlife checked in on him every day and offered assistance to him on a number of occasions. I was overwhelmed with their support. It really helped me stay calm and focused on the cycle.

After two failed cycles in Canada I was amazed by the treatment we received in Greece. At our Canadian clinic We felt that we were just a number in an overcrowded waiting room but Dr Dovas’ medical team provided us with care that was individually tailored to us and unique to our situation while focusing on us without ever worrying about the time it took to care for us. They worked beyond clinic hours to provide us with the most tender care.

I was overwhelmed by this as well as many other aspects of their approach to our care. We never felt rushed. They listened to us and supported us in a way that I have never witnessed before. On one occasion we discovered that our coordinator came in to support us after clinic hours while suffering from food poisoning. This extra mile that each staff member provided to us was evident through every step of our IVF journey.

The expertise the Newlife staff provided to our treatment was far above any previous transfers at our clinic in Canada.

I realized throughout the process that the medical staff at Newlife are not employees who go to work every day to do a job, they are a group of individuals with a true purpose in life. The strive to create families for their patients and find great joy in our success.

Our Newlife medical team made our dreams come true and we will never be able to find the words to express our overwhelming gratitude.

They will forever be part of our precious family.

Marie and Kris

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